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Topic M465 - Farrell Hair System - Support Group # 7

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found on frosty's forum- think needs this forum's comments

From: mn
Date: 07 Aug 2001
Time: 13:03:43
Remote Name: 32.100.209.169

Comments

i'm not sure that i believe all of this, and i don't really care or believe what's said about the EuroHair place, but the service issues, and farrell comments i do believe need addressing- what does everyone think?

" I became a Farrell client last December after having done an extensive amount of research and coming to the conclusion (like many of you) that Richard was hands-down the best in the business.

Unfortunately, as much as I loved Richard's staff (especially Irene) I had more troubles with my Farrell unit(s) than I can possibly describe. Suffice it to say that my experience at Farrell was less than satisfactory. My frustration mounted as I found that Farrell's M.O. was to repeatedly try to fix something that was broken in the first place rather than to start from scratch and get it right. What was worse was the fact that I was charged hundreds of dollars for repeated hair adds, colorings, adjustments and refittings (not to mention the styling products and the rather high price of the two units) in just under six months!

My repeated attempts at discussing these problems with Richard in person were in vain. On the many occasions (and countless hours) I spent in his Los Angeles studio, Richard was rarely present. On the few occasions he was in the office, he never bothered to say h*ll o or even ask how I was doing. (Quite honestly, I felt like a number in the checkout line after being reassured and made to feel like I was now part of the "Farrell family" during Richard's initial rousing sales pitch.) On the day I arrived (quite nervously) to have my units cut in, I discovered that Richard (who had absolutely promised me that he would do the cut-ins personally) had been called out of town. No one had bothered to inform me of this prior to my appointment.

Later, as my troubles with the units began and I would ask to speak with him personally, I was constantly told that he was either busy with other (prospective) clients or dealing with front office issues. Even my various e-mails describing my problems with his systems and politely asking for a response went ignored.

For all of their hard work and kindness toward their clients, his staff is completely overworked, resulting in delays (by no fault of their own) that would often leave me sitting in a room for hours on end. Irene, who heads up the production dept. -- and is by far the most competent of Farrell's L.A. based stylists -- is the most overworked of them all. Unfortunately, Irene became SO overworked that I was eventually told that she would no longer be available to do my regular services.

For me this was the last straw. Finally, after having gotten only six months of wear out of my two (expensive) Farrell systems, I decided to look elsewhere.

My search finally led me to a small boutique company (located in the vicinity of Farrell in nearby Beverly Hills) called EuroHair International, which is owned and operated by Frank Mills. The first thing that struck me is that Frank deals with all of his clients personally ALL OF THE TIME. He doesn't have a frantic staff of stylists running around as if their lives depended on it, he doesn't overbook clients and he doesn't overcharge for his products or his services.

In terms of quality, I have to say that Frank's systems rival (and maybe surpass) Farrell's in every way. Like Farrell, he uses lace fronts but doesn't use the kind of (French) lace that tends to fray after only the first month or two of normal wear and tear.

The quality of the hair itself is amazing and Frank really takes the time to understand your concerns and to work with you to design the system to YOUR exact specifications. (One of the main problems I had with my Farrell unit was that I felt the initial mold was not done correctly and could have been designed to incorporate more of my own hair (I have plenty on the sides and into the top). Richard ignored my suggestion, resulting in two units that I felt were oversized and clumsy.

One other key difference I noticed about Frank's designs is that, unlike Farrel, he doesn't "direct" the hair (by drawing little arrows all over the negative mold). Rather, he lets the hair fall freely in its own natural direction, resulting in (I feel) a much more natural and believable texture and wave not only in the frontal hairline but over the entire unit. (One of the recurring problems I had with my Farrell unit, for example, was that the hair seemed to be strangley misdirected in various areas, making the way the hair "fell" on top of my head seem processed and artificial.)

The other thing that sold me on Frank's systems was the fact that he does not have a massive production line ensconced in a back room charged with "fixing" sick units. He will NEVER color a unit (he believes this results in a very artificial look and I tend to agree!) and he rarely does any "hair adds." Frank's M.O. is that once a unit starts to shed, fade or look old he simply replaces it with a new one.

The real kicker for me was when I discovered that Frank charges LESS dollar-for-dollar than Farrell (who as I understand it will be charging upwards of four grand for two systems come September 1). Frank does business much differently. For a flat $5000, he gives you 4-5 units PER YEAR (depending on your needs) -- and this, believe it or not, INCLUDES all of your monthly service for one year.

Where I really save money is that he doesn't bother with repeated hair adds, colorings and other "fixes" that are typical (and billable) by Farrell. He's very concerned about all of his clients and takes the time to make sure you are 100% satisfied with your hair. I have never waited more than 20 minutes for Frank to personally get to work on me at any of my monthly service appointments, and I can honestly say that his attention to detail and the quality of his work equals or surpasses that of Farrell's best systems.

I'm not trying to diss any Farrell enthusiasts out there; I'm sure he does some good work and I have to admit that I still use his product line (shampoos and conditioners); they are terrific. Unfortunately, my frustration level was such that I decided to look elsewhere and am I ever glad I did. With a little research, I found someone in my area who gave me a lot more for my time, my money and my peace (piece?) of mind."

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